Johanna Draper Carlson has another update on the Silver Bullet Comics situation up on her site:
I owe W. Alan Davis, of Silver Bullet Comics (SBC), an apology. I don’t agree with some of his decisions, and I don’t recommend shopping from him until more problems are shown to be resolved, but some people were using my site to propagate rumors about him that have no basis in fact.
Specifically, the owner of local competitor Ssalefish Comics asserted that a former customer of SBC (and current Ssalefish customer) had sued in small claims court in mid-October for a refund of money prepaid for comics. Supposedly, this customer won a judgment against Davis for the amount.
The problem is, the Forsyth County Civil Records department has absolutely no record of such a case. No judgment, no filing, no complaint, nothing.
The owner of Ssalesfish made similar allegations on Blog@ back in August … which do nothing but make the waters even more murky for customers who have legitimate complaints about their orders and are wondering what’s really going on.
As for SBC, to follow up on this post about SBC setting up a new email address for customers with long-unfulfilled orders, I’ve heard back over email from two of the folks who sent emails to the new address — assistance@silverbulletcomics.com — and they’ve gotten their comics. So if you’re a customer who never received your order and out of frustration haven’t sent an email to the new address, it sounds like it’s producing results, at least for some people.
Can’t we just put a holiday season moratorium on talking about Silver Bullet comics. I just don’t care and am tired of seeing them receive free publicity and advertising.
Why not start a regular spotlight story on local comic shops that have managed to stay in business as retail stores and actually provide quality customer service to their patrons?
Comment by julius brown — November 9, 2007 @ 4:26 am
12 days after e-mailing the new e-mail and still no resolution on my order….
Good to see that some bloggers are working with the folks at the SBC spin machine. So when are they going to write a blog claiming that everyone who got screwed are just making it up too?
Comment by thekamisama — November 11, 2007 @ 4:26 pm
Just to clarify. My anger is not directed at this article, only the bloggers who seem to discredit all those customers who have complained over these past several months. Ssalefish may have been rumor mongering, embelishing or making up things. but that did not change the facts that several of us have waited way too long to be made whole by this retailer.
My appologies to JK Parkin and anyone at Newsarama who felt that I was accusing them of being part of the “SBC Hype Machine”. They have provided many of us valuable information concerning this affair as it has unfolded.
Comment by thekamisama — November 12, 2007 @ 5:37 pm
Was promised a “proper reply” on Monday, which came and went with no e-mail in sight. Sent a reminder on Friday last week, and it’s now Tuesday and still haven’t received the promised reply. I don’t trust SBC further than I can throw them.
Comment by Derek Johnston — November 20, 2007 @ 3:48 pm
I don’t get this- fine, the company has had “issues”, spam, etc. But, why completely ignore the customers- sift through the spam- I’m guessing your e-mail isn’t “hotsexy69@gmail.com” and you were promised a reply, and, again, you’re ignored.
And, why the heck didn’t you receive a “proper reply” the first time around? I’m assuming this isn’t a brand new problem regarding an order you placed 3 days ago, so why make you wait any longer?
You know what I think- I think silver bullet is avoiding the problem ’cause they know they don’t have any solutions. They have your money and that’s all that matters. If that weren’t the case, they would actually start replying to all of these complaints.
BTW, anyone checked out their BBB page recently?! 17 unresolved complaints w/ 7 sitting there waiting to be added to that same pile. What a rip.
Comment by Willow — November 21, 2007 @ 1:03 am
Well, over a month has now passed since I was told my money would be refunded, but as yet nothing. I don’t believe a word Alan Davis says.
Comment by Derek Johnston — January 10, 2008 @ 12:50 pm