Last week I posted about the assets of Silver Bullet Comics being sold at auction by the state of North Carolina. Today SBC owner Alan Davis addresses the auction, unfulfilled customer orders and other problems they’ve experienced recently in a statement on their site.
In terms of the auction:
Yes, we did auction off all of our excess fixtures and convention stock on October 8th to help pay off our final tax bill for the Winston Salem location, but only after talking with the state for options (a private buyer they had connected us with could not come up with the total, after agreeing to the buy, at the last minute, so we went with their second option). The total was only for the last few months before we closed, and if not for our closing, and wanting to clear that record, anything we’d have had to address in this way (beyond the interest and such).
And in terms of the fulfillment/customer service issues:
Another coding problem that occurred is that many orders were purged randomly from our system. While thankfully, they are all numbered, and backups are being massaged into the current database to recover as much as possible, there are still issues with the status on many orders which are marked as shipped, but not verified. Also, there are orders which cannot be determined as to their status beyond processing. To resolve this issue, we are taking every such order, even those questionable, and putting them back into fulfillment. This may result in us shipping many orders twice, but is easily preferred to the alternative. I cannot express enough how much this issue causes concern for us here, and that all methods available to resolve this will be employed. Once again, if you have an issue with your account, please use the email we just activated today – email@example.com – so that we may be more quickly made aware of your needs, and address them.