I was told that my account would be closed as of February 20th and that I would receive my final shipment on the 21st. A week later I will receive an invoice for the shipping charges on that last batch of books (the freight charges are a week behind).
And then, here’s the kicker, I would also receive an invoice for “restocking.” Yes, I will be charged a 10% fee for every single item I ordered over the last three months that hasn’t been shipped (or in some cases even printed) yet.
This is where my feathers ruffle.
Sure, I ordered the items and, in a perfect world, I would pay for them when they arrive, place them on my shelves and offer them to my customers for purchase. However, why am I the one taking the hit for companies not getting their product out on time? If I ordered “Book A” back in October, with the explicit expectation that it would be on my shelf in December and then it doesn’t show up until well into February or even later, how is that my fault?